General Terms and Conditions of Zam Zam Enterprise e.K.

1) Scope of application

(1) These General Terms and Conditions (hereinafter: GTC) apply to all contracts concluded via our online store between us, Zam Zam Enterprise e.K, Am Reuthsee 5, 91325 Adelsdorf, hereinafter “Supplier” and you as customer – hereinafter “Customer”.

(2) The following General Terms and Conditions shall apply exclusively to the business relationship between the Provider and the Customer in the version valid at the time of the order. Deviating general terms and conditions of the Customer shall not be recognized unless the Provider expressly agrees to their validity in writing.

(3) The Customer is a consumer if the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or independent professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity. The GTC apply regardless of whether you are a consumer, entrepreneur or merchant.

(4) The general terms and conditions of PayPal apply to payment processing via PayPal.

2) Conclusion of contract

(1) The presentation and advertising of items in our online store does not constitute a binding offer to conclude a purchase contract.

(2) By sending an order via the online store by clicking the button “order subject to payment”, you place a legally binding order. You are bound to the order for a period of two (2) weeks after placing the order; your right to revoke your order, if any, pursuant to § 3 shall remain unaffected.

(3) We shall immediately confirm receipt of your order placed via our online store by e-mail. Such an e-mail does not constitute a binding acceptance of the order unless, in addition to the confirmation of receipt, the acceptance is declared at the same time.

(4) A contract shall only be concluded when we accept your order by means of a declaration of acceptance or by delivering the ordered items.

(5) If the delivery of the goods ordered by you is not possible, for example because the corresponding goods are not in stock, we will refrain from a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.

(6) The processing of the order and transmission of all information required in connection with the conclusion of the contract shall be carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

(7) The contract shall be concluded in German.

3)  Right of withdrawal

(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

(2) If you, as a consumer, make use of your right of revocation pursuant to paragraph 1, you shall bear the regular costs of the return shipment.

4) Right of Revocation

(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you shall have a right of revocation in accordance with the statutory provisions.

(2) If you, as a consumer, make use of your right of revocation pursuant to paragraph 1, you shall bear the regular costs of the return shipment.

(3) In all other respects the regulations apply to the right of revocation, which are reproduced in detail in the following

Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us Zam Zam Enterprise e.K, Am Reuthsee 5, 91325 Adelsdorf, phone number: +4915145606577, e-mail address: customerservice@zamzam-enterprise.com by means of a clear statement (e.g. a letter sent by mail, fax or e-mail about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

 

Consequences of Revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

– End of the cancellation policy

(4) The right of revocation does not exist for distance contracts

(a) for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs

(b) for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

The right of withdrawal expires prematurely in the case of contracts

(c) for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

(d) for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

– To Zam Zam Enterprise e.K, Am Reuthsee 5, 91325 Adelsdorf, phone number: +4915145606577, e-mail address: customerservice@zamzam-enterprise.com:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in case of paper communication)

– Date(s)

(*) Delete where not applicable.

4) Terms of Delivery and Reservation of Advance Payment

(1) We are entitled to make partial deliveries as far as this is reasonable for you.

(2) The delivery period is approximately five (5) working days, unless otherwise agreed. It begins – subject to the provision in paragraph 3 – with the conclusion of the contract.

(3) In the case of orders from customers with their place of residence or business abroad or in the case of justified indications of a risk of non-payment, we reserve the right to deliver only after receipt of the purchase price plus shipping costs (advance payment reservation). If we make use of the advance payment reservation, we will inform you immediately. In this case, the delivery period begins with payment of the purchase price and shipping costs.

5)  Prices and Shipping costs

(1) All prices in our online store are gross prices including the statutory sales tax and are exclusive of any shipping costs.

(2) The shipping costs are indicated in our price quotations in our online store.

(3) If we fulfill your order according to § 4 para. 1 by partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

(4) If you effectively revoke your contractual declaration in accordance with § 3, you may, under the statutory conditions, demand reimbursement of any costs already paid for shipment to you (delivery costs) (cf. on other consequences of revocation § 3 para. 3).

6) Terms of Payment and Set-off and Right of Retention

(1) The purchase price and the shipping costs shall be paid within two (2) weeks of receipt of our invoice at the latest.

(2) You can choose to pay the purchase price and the shipping costs by bank transfer to our account indicated in the online store, by Paypal or by EC-/Maestro- or credit card. In the case of credit card and PayPal payment methods, the purchase price is due immediately upon conclusion of the contract, so that the invoice amount is debited from your credit card or PayPal account immediately after the order is completed.

(3) You are not entitled to offset against our claims unless your counterclaims are legally established or undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract.

(4) As the purchaser, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

7)  Retention of title

The delivered goods remain our property until full payment of the purchase price.

8) Warranty

(1) We shall be liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 et seq. BGB. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.

(2) Any seller’s warranties given by us for certain articles or manufacturer’s warranties granted by the manufacturers of certain articles shall be in addition to the claims for material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties shall be set out in the warranty conditions which may be enclosed with the articles.

9)  Liability

(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

(2) In other cases, we shall only be liable – unless otherwise stipulated in para. 3 – in the event of a breach of a contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which you as the customer may regularly rely (so-called cardinal obligation), limited to compensation for the foreseeable and typical damage. In all other cases, our liability is excluded subject to the provision in para. 3.

(3) Our liability for damages arising from injury to life, limb or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.

10)  Copyrights

We have copyrights to all pictures, films and texts published in our online store. A use of the pictures, films and texts, is not permitted without our express agreement.

11)  Applicable Law, Jurisdiction and Dispute Resolution

  • The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.
  • If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider shall be the Provider’s registered office.
  • Dispute Resolution: The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

12) Final provisions

  • The text of the contract can be downloaded from the website www.zamzam-enterprise.com al Pdf. Version and stored locally for your reference.
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